FAQ
❓ Frequently Asked Questions
🛍️ What is CasaEvo?
CasaEvo is a modern home and lifestyle store focused on blending smart design with cozy living. We curate practical, aesthetic, and innovative products that make your everyday life easier — and your home more beautiful.
🚚 How long does shipping take?
Our average delivery time is 7–15 business days, depending on your location and the product ordered. You’ll receive a tracking number once your order is shipped so you can follow it every step of the way.
🌍 Do you ship internationally?
Yes! CasaEvo ships worldwide. Shipping times and costs may vary by destination. You can check your country’s availability at checkout.
💳 What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
🔁 Can I return or exchange a product?
Absolutely. If your item arrives damaged or not as described, we’ll replace or refund it.
We offer a 30-day return policy from the date of delivery. Please contact us at contact@casaevo.store before returning any product so our team can assist you.
⚙️ What if my product stops working?
If a product is defective or malfunctions within the first 30 days, contact us immediately with your order number and photos/videos of the issue. We’ll review it and offer a replacement or refund as applicable.
📦 How do I track my order?
Once your order ships, you’ll receive an email with your tracking link. You can also check your order status anytime using the Track My Order page on CasaEvo.store.
📧 How can I contact customer support?
You can reach us anytime at contact@casaevo.store.
Our support team responds within 24–48 hours (Monday to Friday).
💡 Tips from CasaEvo
- Check product descriptions for care and usage instructions.
- For smart or electronic items, charge fully before first use.
- For decor and lifestyle items, handle with care and enjoy your evolved space.